Terms of Service

1. What Ladder Breakers does

Ladder Breakers is an application assistant. When you enable it, we match open roles to the preferences you set, tailor your resume and cover letter for each role, and prepare or submit applications on your behalf through employer hiring platforms.

You stay in control: you choose the plan, the targeting preferences, and the application mode (automatic or manual review). You can pause or stop automated activity at any time from your workspace.

Some features may have additional policies or feature-specific terms. If a feature-specific policy conflicts with these terms, the stricter or more specific rule applies to that feature to the maximum extent permitted by law.

2. Your account

You must be at least 18 years old and able to form a binding contract to use the service. You are responsible for the accuracy of the information in your account, and for keeping access to your sign-in email secure.

One account is for one person. You may not share, sell, or transfer your account.

You are responsible for all activity under your account, including activity by anyone who accesses the service through your email, device, browser extension, or connected account.

3. Truthful application content

Everything we submit on your behalf is generated from information you provide. You are responsible for making sure your resume, answers, and profile facts are truthful. Do not use Ladder Breakers to misrepresent your identity, qualifications, work authorization, or anything else to an employer.

We tailor phrasing and emphasis; we do not invent credentials, and you must not ask the service to do so.

4. Acceptable use

You agree not to: use the service to spam employers or apply to roles you have no intention of considering; probe, scrape, or disrupt the service or the hiring platforms it interacts with; upload malicious files; or resell access to the service.

You may not misuse automation, reverse engineer the service, evade usage limits, violate employer or platform terms, or misrepresent your identity, qualifications, right to work, legally required disclosures, or application intent.

You may not use Ladder Breakers if you are barred from using the service under applicable export-control, sanctions, or similar laws, or if your use would cause Ladder Breakers to violate those laws.

Additional conduct rules are listed in our Acceptable Use Policy, which is incorporated into these terms.

We may suspend accounts that abuse employer platforms or degrade the service for others.

5. Authorized applications and employer platforms

When you enable auto-apply or approve an application, you authorize Ladder Breakers to use your profile, resume, answers, generated materials, and contact details to prepare or submit that application to the employer or its hiring platform.

Employer systems are third-party services. They may change forms, reject automated sessions, require manual review, present CAPTCHA or anti-bot checks, send one-time passcodes, or block submissions for reasons outside our control.

Applications already submitted to employers live in those employers’ systems and are subject to their policies.

6. AI-generated materials

AI-generated resumes, cover letters, answers, Match Scores, and recommendations can contain mistakes. You are responsible for keeping your profile facts and answer bank accurate and for reviewing any materials you manually approve.

Do not ask Ladder Breakers to invent credentials, employers, education, work authorization, licenses, certifications, or other facts.

7. Operational safeguards

To protect users, employers, deliverability, and platform reliability, we may queue, batch, space, delay, retry, reject, or cap application submissions, AI requests, downloads, or other activity by hour, day, account, destination, or provider.

We may pause automation when a job source is unstable, an employer platform blocks automated sessions, a profile appears inaccurate, suspicious activity is detected, payment is past due, or a third-party service is unavailable.

8. Connected accounts, credentials, and tokens

If you connect an email account, OAuth account, browser extension, or other third-party account, you confirm that you have the right to do so and authorize Ladder Breakers to use the connection only to provide the requested feature.

We may invalidate or delete connected-account tokens for security, abuse prevention, account closure, provider changes, or risk review.

9. Plans, billing, cancellation, and refunds

Paid plans bill monthly in advance and set your monthly application volume. You can upgrade, downgrade, or cancel at any time from Settings; cancellation stops future renewals and you keep access through the end of the paid period.

Refunds are available for purchases made in the last 48 hours when no paid usage happened: no AI edits, no auto-applies, and no downloads. Purchases outside that window, or purchases where paid work was used, are generally not eligible for a standard refund except where required by law or where we confirm a duplicate charge, billing error, or account-access problem.

You are responsible for taxes, currency conversion, bank fees, payment processor fees, and third-party charges unless the law requires otherwise. If you dispute or reverse a valid charge, we may suspend paid access while the payment issue is reviewed.

Plan prices, limits, features, and billing methods are listed on the pricing page or checkout flow and may change with notice before your next renewal.

10. Service changes and availability

We may modify, add, remove, suspend, throttle, or discontinue features, plans, application destinations, integrations, limits, models, vendors, or workflows as the product evolves or as needed for security, reliability, legal compliance, cost control, or third-party platform changes.

The service may be unavailable or degraded because of maintenance, provider outages, internet failures, employer platform changes, rate limits, bot challenges, force majeure events, or other causes outside our reasonable control.

11. Your content and our license

You own your resume, answers, and other content you upload. You grant us a limited license to store, process, and transform that content solely to operate the service — for example, to generate tailored resumes and cover letters and to submit applications you have authorized.

Generated materials (tailored resumes, cover letters, answers) are yours to use, subject to your responsibility to review them and avoid submitting false, misleading, unlawful, confidential, or third-party-infringing content.

Ladder Breakers, including its software, workflows, prompts, interfaces, models, source code, design, trademarks, data structures, and service logic, is licensed to you for personal use only and is not sold. You may not copy, resell, sublicense, reverse engineer, decompile, extract, or create derivative services from it except where applicable law gives you a non-waivable right.

Feedback, suggestions, or ideas you send us may be used without restriction or compensation, but we will not treat your private career data as public feedback.

12. Not an employment agency; no employment guarantee

Ladder Breakers is software tooling, not an employment agency, staffing firm, recruiter, employer, or immigration adviser. We do not negotiate employment terms, verify employer suitability, or make hiring decisions.

Ladder Breakers improves the volume and quality of your applications; it does not and cannot guarantee interviews, offers, compensation, timelines, or employment. Hiring decisions belong to employers.

13. No professional advice

Ladder Breakers does not provide legal, immigration, tax, financial, medical, career-counseling, recruiting, or professional advice. Any recommendations, Match Scores, generated materials, or automation choices are software outputs for your review and direction.

You are responsible for deciding whether a role, employer, application answer, salary preference, work-authorization response, or generated document is appropriate for your circumstances.

14. Indemnity

To the maximum extent permitted by law, you agree to defend, indemnify, and hold harmless Ladder Breakers and its owners, operators, employees, contractors, service providers, and affiliates from claims, losses, liabilities, damages, costs, and expenses, including reasonable legal fees, arising from your use of the service, your content, your AI outputs that you approve or submit, your breach of these terms, your violation of law, your misrepresentations to employers, or your violation of third-party platform terms.

We reserve the right to control the defense of any matter subject to indemnification, and you agree to cooperate with that defense.

15. Disclaimers and limitation of liability

The service is provided "as is" without warranties of any kind, express or implied. To the maximum extent permitted by law, Ladder Breakers is not liable for indirect, incidental, special, consequential, or punitive damages, and our total liability for any claim is limited to the amount you paid us in the twelve months before the claim arose.

You use Ladder Breakers at your own direction and risk. We are responsible for providing the service described in these terms; we are not responsible for employer decisions, third-party platform behavior, market conditions, user-provided inaccuracies, or outcomes outside our control.

We do not warrant that the service will be uninterrupted, error-free, secure, accepted by every employer platform, or able to submit every application you request.

16. Informal dispute resolution

Before starting arbitration or any other proceeding, you agree to email support@ladderbreakers.ai with your account email, a clear description of the issue, the relief requested, and any relevant documents or screenshots. Ladder Breakers will have 30 days to investigate and try to resolve the dispute informally.

This informal process does not prevent either party from seeking urgent injunctive relief where necessary to protect accounts, systems, confidential information, intellectual property, or personal safety.

17. Binding arbitration

To the maximum extent permitted by law, any dispute, claim, or controversy arising out of or relating to these terms, the website, the product, billing, automation, generated materials, or your relationship with Ladder Breakers will be resolved by binding individual arbitration rather than in court.

The arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules, unless the parties agree to another administrator or applicable law requires a different forum. The arbitration may be conducted by video, phone, written submissions, or another remote method unless the arbitrator requires otherwise.

The arbitrator may award the same individual remedies that a court could award, but only for the individual party seeking relief and only to the extent necessary to resolve that party’s individual claim.

18. Class action and jury trial waiver

To the maximum extent permitted by law, you and Ladder Breakers each waive the right to a jury trial.

You and Ladder Breakers agree to bring claims only in an individual capacity. Neither party may bring, join, or participate in a class action, class arbitration, collective action, representative action, private attorney general action, mass action, consolidated action, or similar proceeding against the other, except where this waiver is prohibited by applicable law.

If a court or arbitrator finds that any part of this class or representative action waiver cannot be enforced for a particular claim, then only that claim will be severed and handled in the forum required by law, while the rest of this dispute-resolution section remains enforceable.

19. Exceptions, governing law, and non-waivable rights

Either party may bring an individual claim in small claims court if the claim qualifies. Either party may also seek temporary or preliminary injunctive relief in court to protect intellectual property, confidential information, account security, system integrity, or personal safety.

These terms are governed by the laws of the jurisdiction where Ladder Breakers is organized, and by the Federal Arbitration Act where applicable, without regard to conflict-of-law rules. If a specific governing jurisdiction is later published by Ladder Breakers or set in an enterprise agreement, that jurisdiction will apply prospectively to the extent permitted by law.

Nothing in these terms limits rights that cannot be waived under applicable law, including mandatory consumer, privacy, payment, or data-protection rights. If any part of these terms is unenforceable, the remaining parts remain in effect to the fullest extent permitted by law.

20. Termination

You can delete your account at any time from Settings; this permanently removes your workspace data as described in the Privacy Policy. We may suspend or terminate accounts that violate these terms, create risk, trigger payment issues, abuse employer platforms, or expose Ladder Breakers or others to legal, security, operational, or reputational harm, with notice where practicable.

21. Assignment, severability, and entire agreement

You may not assign or transfer these terms or your account without our prior written consent. We may assign these terms in connection with a merger, acquisition, financing, reorganization, sale of assets, change of control, or transfer of the service.

If any provision is found unenforceable, the rest of these terms remain in effect to the maximum extent permitted by law. Our failure to enforce a provision is not a waiver of our right to enforce it later.

These terms, together with the Privacy Policy, Refund Policy, Acceptable Use Policy, AI & Automation Policy, Cookie Policy, Security page, Subprocessors page, Data Processing Addendum where applicable, and any checkout or feature-specific terms presented to you, form the agreement between you and Ladder Breakers for the service.

22. Changes to these terms

We may update these terms as the product evolves. If a change is material, we will notify you by email or in the product before it takes effect. Continued use after the effective date constitutes acceptance.

23. Contact

Questions about these terms: support@ladderbreakers.ai.