Refund Policy

1. Subscriptions and renewals

Paid plans renew automatically until you cancel. You can cancel from Settings or by contacting support before your next renewal. Cancellation stops future charges and keeps the current plan active through the end of the paid period.

Plan changes, credits, volume limits, and renewal dates are shown in the product before checkout or plan confirmation.

2. Unused purchases

If you purchased a paid plan or credit pack by mistake, contact us within 48 hours. We will generally refund the unused purchase when no paid work has been consumed: no AI edits, no resume or cover-letter downloads, no auto-applies, and no other paid automation activity.

Once paid work starts, purchases are generally not refundable except where required by law or where we confirm a billing error, duplicate charge, account-access failure, or material service issue caused by Ladder Breakers.

3. Renewal refunds

If an automatic renewal was unintended, contact us within 24 hours of the charge. We may issue a full or prorated refund after reviewing account usage after renewal. Cancel at least 24 hours before the next renewal to avoid future charges where your plan uses automatic renewal.

Payment processor fees, taxes, bank fees, currency conversion charges, and third-party charges may be non-refundable when they are not returned to us by the processor.

4. Service interruptions

Temporary downtime, delayed job discovery, employer platform blocks, CAPTCHA challenges, or rejected applications do not automatically create a refund right. If a Ladder Breakers system issue materially prevents paid usage for an extended period, contact support and we will review a credit, extension, or refund.

5. Non-refundable cases

Refunds are generally not available because you received fewer interviews than expected, changed your mind after paid work was performed, entered inaccurate profile information, applied to roles later deemed unsuitable, or used the service in a way that violates our Terms.

Refunds are generally not available for employer rejections, application silence, third-party platform failures, CAPTCHA or anti-bot interruptions, expired or closed jobs, subjective dissatisfaction with AI wording, or outcomes caused by inaccurate or incomplete user-provided information.

6. How to request a refund

Email support@ladderbreakers.ai with the account email, charge date, amount, and reason for the request. We may ask for additional information to confirm ownership and review usage.

Approved refunds are returned to the original payment method when possible. Bank and processor timelines control when funds appear in your account.

7. Consumer-law rights

Nothing in this policy limits refund, cancellation, cooling-off, or chargeback rights that cannot be waived under applicable consumer-protection law.

Where digital services begin immediately after purchase, you acknowledge that paid AI, automation, download, or application work may begin before any statutory cancellation window ends, which can affect refund eligibility where permitted by law.

8. Chargebacks and payment disputes

If you believe a charge is wrong, contact support first so we can investigate quickly. If a chargeback or payment reversal is opened for a valid charge, we may suspend paid access while the dispute is reviewed.

Submitting a chargeback does not cancel a subscription by itself. You should cancel from Settings or contact support to stop future renewals.